Refund Policy

The short version

We don't pro-rate refunds for the unused portion of a billing period. If you cancel mid-cycle, you keep Pro access until the end of the period you already paid for. If you were charged in error or the service was unusable, email us within 7 days and we'll make it right.

No partial refunds

When you cancel a Pro subscription, your subscription is set to not renew, but your existing Pro access continues until the end of the billing period you already paid for. We don't refund the remaining days - you keep using all the Pro features until your access ends naturally.

Why: this is the simplest policy and matches how most SaaS billing works. It also avoids the perverse incentive to game the cancel timing for a partial refund.

When we WILL issue a refund

We refund in full, no questions asked, in these cases:

• Charged in error: If you were billed for a subscription you never authorized, or charged twice for the same period, email us within 7 days of the charge with your Razorpay payment ID.
• Service was unusable:If you couldn't use Pro features for more than 24 hours due to a confirmed bug or outage on our end (not your browser, not Gmail, not your network), we will refund the affected billing period.
• First-time mistake within 24 hours: If you upgraded by accident and contact us within 24 hours of the charge before using any Pro features, we will refund.
• You did not consent to a renewal: If you can show that you cancelled before the renewal date but were still charged, we will refund the renewal in full.

When we will NOT issue a refund

• You cancelled mid-cycle and want the unused days back. (You still have Pro access until the period ends - that's your unused value.)
• You forgot to cancel before a renewal more than 7 days ago.
• You used Pro features and then changed your mind about the price.
• The free tier limits don't fit your needs - that's a product fit issue, not a billing issue.
• Your Gmail account got rate-limited or restricted by Google. We don't control Google's policies.
• Your campaign emails landed in recipient spam folders. We can't guarantee deliverability - that's determined by your sending reputation, content, and the recipient's mail server.

How to request a refund

1. Email contact@getping.dev with the subject "Refund request".
2. Include the Gmail address you use with Ping.
3. Include your Razorpay payment ID if you have it (it's in your Razorpay receipt email and starts with pay_).
4. Briefly explain what happened.
5. We reply within 24 hours (business days) and process approved refunds within 5–7 business days via Razorpay.

Refunds are credited back to the original payment method by Razorpay. International card holders may see slight currency conversion differences from the original charge - this is determined by your bank's exchange rate on the refund date and is outside our control.

Razorpay processing fees

Razorpay charges us a small fee (around 2% + GST) on every successful payment. When we refund a payment, Razorpay does not refund this fee to us. We do not pass this loss on to you - if we approve a refund, you receive the full original amount.

Chargebacks

If you initiate a chargeback through your bank or card issuer instead of contacting us first, your Ping account will be suspended pending resolution. Chargebacks cost us a fixed dispute fee regardless of outcome. We'd much rather resolve any billing issue directly - please email us first.

Questions

Email contact@getping.dev for anything refund-related. We respond within one business day.